1. Data controller
The data controller responsible for your personal data is Wristscrclear, operating the website at wristscrclear.ddd. Our registered business address is 219 Regent Street, London W1B 4NH, United Kingdom. You may contact us by telephone at +44 20 7437 4418 or by email at assist@wristscrclear.world regarding privacy matters.
2. Scope of this policy
This Privacy Policy applies to personal data collected through our website, contact forms, consulting engagements, educational product purchases, programme enrolments, and related communications. It does not cover third-party websites linked from our pages, which maintain their own privacy practices.
3. Categories of personal data we collect
Depending on how you interact with us, we may process the following categories of data:
- Identity data: full name, title, and username if you create an account.
- Contact data: email address, telephone number, postal address.
- Technical data: IP address, browser type, device identifiers, time zone, and pages visited.
- Usage data: information about how you use our website and digital products.
- Communication data: messages you send through forms, email, or post.
- Transaction data: purchase history, payment status, and invoice references where applicable.
- Preference data: dietary preferences you voluntarily share for plan preparation, workshop topics, and marketing preferences where consent is given.
3.1 Data we do not intentionally collect
We do not require special category data under Article 9 UK GDPR, such as detailed medical records, for standard services. If you voluntarily include health information in a message, we will limit processing to responding to your enquiry and will not use it for unrelated purposes.
4. Sources of personal data
We collect data directly from you when you complete forms, purchase services, attend sessions, or correspond with our team. We also receive technical data automatically through cookies and similar technologies where permitted. Payment processors may share transaction confirmations without storing full card details on our servers.
5. Purposes and lawful bases for processing
We process personal data only when a lawful basis applies under UK data protection law:
- Contract: to deliver consulting, personalised plans, educational products, or programmes you request.
- Legitimate interests: to operate and improve our website, prevent fraud, maintain security, and conduct proportionate business analytics where balanced against your rights.
- Consent: for optional analytics cookies, marketing emails, and certain newsletters. You may withdraw consent at any time.
- Legal obligation: to comply with tax, accounting, and regulatory requirements in the United Kingdom.
6. How we use your information
Your data may be used to respond to enquiries, schedule appointments, prepare non-medical meal frameworks, deliver digital downloads, manage programme participation, issue invoices, provide customer support, send service-related notices, and maintain internal quality records. We do not sell personal data to third parties.
7. Data retention periods
We retain personal data only as long as necessary for the purposes described:
- Contact form submissions: up to twenty-four months after last interaction unless a business relationship continues.
- Client consulting records: up to seven years after the final session for accountability and dispute resolution.
- Transaction and invoice records: six years from the end of the financial year in line with UK tax requirements.
- Marketing consents: until you withdraw consent plus a short suppression record to honour opt-out requests.
- Server logs and security records: typically ninety days unless required for incident investigation.
- Cookie preference records: twelve months, then refreshed if you interact with the banner again.
When retention periods expire, we securely delete or anonymise data where possible.
8. Security measures
We implement appropriate technical and organisational measures including TLS encryption for data in transit, access controls for staff systems, password policies, regular software updates, and contractual confidentiality requirements for processors. No online transmission is completely secure; we encourage strong passwords and caution when sharing sensitive details by email.
9. Recipients and international transfers
Data may be shared with trusted processors such as hosting providers, email delivery services, payment gateways, and analytics vendors bound by data processing agreements. Where processors are located outside the UK, we rely on adequacy regulations or standard contractual clauses approved under UK law.
10. Your rights
Under UK GDPR you have the right to request access to your personal data, correction of inaccurate data, erasure in certain circumstances, restriction of processing, data portability where processing is based on consent or contract using automated means, and objection to processing based on legitimate interests or direct marketing.
You may also withdraw consent at any time for processing that relies on consent, without affecting the lawfulness of prior processing. To exercise rights, contact us using the details above. We respond within one month unless an extension is permitted for complex requests.
11. Complaints to the supervisory authority
If you believe we have not handled your data fairly, you may lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom at ico.org.uk. We welcome the opportunity to resolve concerns directly before you contact the ICO.
12. Children
Our services are directed at adults. We do not knowingly collect personal data from children under sixteen without parental authority. Contact us to request deletion if you believe a child has submitted data without appropriate consent.
13. Automated decision-making
We do not use solely automated decision-making that produces legal or similarly significant effects. Meal plan suggestions are prepared by qualified staff using information you provide.
14. Changes to this policy
We may update this Privacy Policy to reflect legal or operational changes. The date at the top of the page indicates the latest revision. Material changes will be highlighted on the website where practical.
15. Related documents
Please also review our Cookie Policy, Terms of Use, and Refund Policy for additional information about your relationship with Wristscrclear.